Our Management Team

Phil Nored

Phil has an incurable need to produce sustained results. He leads the team with a blend of personal humility and professional will. He trademarked the company slogan “Life is Better Here” in 2012 and routinely reminds the team of his ABCD’s of property management – Act Professional. Be Honest. Communicate. Do it Right. As President, Phil is a results-driven leader focused on enabling people to utilize their strengths while flourishing in a collaborative environment of integrity and mutual respect. His emphasis on business ethics and common sense strongly resonates throughout every quality decision made within the company. Phil believes in honoring relationships, promoting innovation and sharing his vision of greatness with every team member.

Phil has over thirty years of experience in property investment, development, construction and management. Phil has extensive experience managing all facets of client relations, marketing, finance, associate management and business growth.

Phil graduated Magna Cum Laude from the University of Oregon with a Bachelor of Science in Finance and Business Management. Additionally, he is the designated and licensed real estate broker for HNN in Washington State. He has previously been a licensed real estate property manager and a general contractor in the state of Oregon.

Phil enjoys an active lifestyle and spending time with his wife and two children. He routinely travels with his family and dogs to central Washington and enjoys hiking in the central Cascades. He’s a part-time photographer, always attempting to capture the perfect action picture of his kids playing soccer and baseball. He still believes the Mariners will make the playoffs – just one more year away. In the years to come, Phil aspires to do more traveling outside of the United States and to finally learn how to play and enjoy golf.

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Alison Dean
Director of Operations and Strategy

Alison has 20 years of proven experience building and managing programs, departments and overseeing organizational strategic planning. She ensures action and resource requirements are properly aligned to meet company goals, all while inspiring others to achieve them. Alison leads the participation and development of HNN’s vision, policies and objectives in collaboration with the leadership team. She is well versed in developing and interpreting analytical reports used to measure change. As the Director of Operations & Strategy, Alison believes in leading by example and actively promotes ethics and compliance policies across the organization.

Prior to joining HNN in 2016, Alison built a successful career in both for-profit and non-profit industries specializing in system analysis and implementation, budget modeling, curriculum and residential program development. During this time, she refined her leadership skills to successfully motivate others in cross-functional business settings while fostering an effective and dynamic work environment. Alison possesses strong project management skills, as well as analytic and decision-making abilities even in ambiguous situations.

Alison received a Bachelor of Science in Secondary Education from Bucknell University and a Bachelor of Arts in Psychology from Immaculata University. She has also earned a Master of Arts in Counseling Psychology and a Doctorate in Educational Leadership from Temple University.

Alison enjoys spending time with her family and is actively involved with multiple arts-based non-profits in the Seattle region. You can often find her out and about on her boat enjoying the PNW in the summer.

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Brittany Cristel
Director of Human Resources

Brittany has over 13 years of diverse multifamily housing and leadership experience. Prior to joining HNN in 2016, she held roles in portfolio management, talent acquisition, project management, marketing, and human resources. Brittany has successfully managed large portfolios consisting of complex assets, including professional project management experience that she acquired while working for a local engineering firm.

As the Director of Human Resources, Brittany develops effective strategies with a systematic approach to attract, develop, engage, and retain key talent through proactive workforce planning and execution. Brittany is a strategic leader with a proven track record of building and training effective cross-functional, multi-site teams with a continued focus on diversity and inclusion. She utilizes her strong analytical skills to evaluate risks while aligning engagement with strategic organizational goals.

Brittany graduated Magna Cum Laude with a Bachelor of Arts in Psychology from Eastern Washington University, earned a Master of Business Administration from City University of Seattle, and recently obtained a Talent Acquisition and Planning Certificate from Cornell University.

Outside of the office, Brittany enjoys spending quality time with her daughter and fiancé. Her passions include traveling and exploring the scenic Pacific Northwest with friends and family.

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Sue Dunn
Chief Financial Officer

Sue is a results driven senior level finance executive with over 25 years of progressive experience in finance and accounting. She has extensive experience in property management, residential homebuilding, commercial development and construction, multifamily housing, construction companies, land development and master planned communities.

Sue is an energetic leader who is passionate about building high performing teams and streamlining business operations in order to drive growth and increase efficiency, resulting in bottom-line profit across the organization. She is committed to building and maintaining strong partnerships and relationships to effectively meet business objectives amidst complex transactions and organizational structures.

Sue received a Bachelor of Arts in Business with an emphasis in Accounting from the University of Puget Sound.

Outside of work, Sue enjoys spending time with friends, cooking, playing golf, and hanging out with her loveable Chocolate Labrador Retrievers.

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Theresa Hurley

Theresa has over 25 years of professional accounting experience throughout her accomplished career. As the Controller, Theresa guides complex financial decisions by establishing, monitoring and enforcing company policies and procedures. She has an intrinsic, analytical ability to continually develop and implement improvements to all HNN accounting processes. Theresa has a profound understanding of economic principles, financial data analysis and reporting. She leads the accounting team with a strong commitment to integrity and expertly interfaces with outside financial institutions.

Prior to joining HNN in 2013, Theresa was a property accountant for a large, reputable management firm. There, she managed all facets of accounting for 30 affordable housing projects and worked collectively with over a dozen industry leaders. With 13 years of progressive accounting experience in the property management field, Theresa is exceptionally skilled at using Yardi, e-Site/AMSI and Boston Post software. Her areas of strength include supervisory duties, financial statements, general ledger, cash management, payroll, accounts receivable and bank reconciliations.

In her free time, Theresa enjoys spending time kayaking, hiking and other outdoor activities. You can often find her reading a book and spending time with her family.

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Rosa Almeida, HCCP
Compliance Manager

Rosa has over 20 years of dedicated property management experience and seven years of progressive tax credit experience. Rosa joined HNN in October 10, 2011 and is responsible for all aspects of compliance evaluation, monitoring and reporting. As the Compliance Manager, she assures compliance with applicable affordable housing programs for over 5,500 units throughout the portfolio, including but not limited to, Low Income Housing Tax Credit and HUD.

Rosa is a compassionate and dynamic leader that oversees HNN’s remarkable compliance team, both onsite and at the corporate level. As a team, they are responsible for the daily review of resident move-ins, as well as annual and interim certifications. Rosa makes continuing education and training for her team a top priority to ensure they stay current on all changes of affordable housing regulations. Additionally, Rosa tracks multiple complex programs related to affordable housing, prepares and reviews monthly and annual compliance reports and submits all audit responses to outside agencies.

Rosa holds several industry credentials including a Specialist in Housing Credit Management (SHCM), Housing Credit Certified Professional (HCCP), Certified Occupant Specialist (COS) and Novagradac Property Compliance Certification (NPCC).

Rosa enjoys spending time with her family, listening to music, and traveling.

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Owen Fleming
Maintenance & Capital Projects Manager

Owen has more than 23 years of multifamily housing experience with diverse projects including new construction, acquisitions, dispositions and extensive asset rehabilitation and renovation. He is a knowledgeable leader in all facets of residential and commercial building including construction management, environmental oversight and project supervision. Owen is also well versed in business risk mitigation and operational functions involving budgeting, contract negotiation, bid analysis, vendor management, code compliance, and workplace safety.

Owen was awarded Maintenance Supervisor of the Year in 2002 by For Rent Magazine, holds a CAMT +E designation and an 07B electrical license.

In his free time, Owen enjoys the company of his family, watching science fiction, exploring historic homes and buildings, and antique hunting with his fiancé.

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Caitlin Groves
Operations Manager

Caitlin has 13 years of multifamily housing experience, extending to roles in leasing and sales, facilities management, operations and portfolio management. She is knowledgeable in many housing programs including HUD, HOME, Tax Credit, RD, conventional, commercial and transitional housing. Prior to joining HNN, Caitlin worked as a Yardi consultant specializing in project management, training, documentation, and technical support for clients globally.

As the Operations Manager, Caitlin is a dynamic leader focused on leveraging technology and systems to streamline internal and external processes. She collaborates with team members to promote communication and critical analysis when problem solving.

Caitlin received a Bachelor of Arts in English from Clark University.

Outside of work, Caitlin enjoys cooking and being pestered by her cats. She enjoys camping and being by, in and around all bodies of water.

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Ashley Souto
Marketing Manager

Ashley has over 18 years of multifamily housing experience in conventional and affordable housing, HOA, and condo conversion settings. She has held successful roles in leasing, sales, training, and marketing.

As the Marketing Manager, Ashley stablishes successful business relationships with customers to improve and develop effective marketing campaigns, leveraging social media and technology. She resourcefully utilizes her graphic design skills to create compelling and inspiring visuals to communicate with internal and external customers. Ashley conceptualizes and implements valuable, results-driven marketing programs with strategic customer engagement through reputation management, SEO, online advertising and social media.

Ashley received a degree in Graphic Design from the Art Institute of Pittsburgh and has an educational background in architecture.

Outside of the office, Ashley enjoys spending her time with her family and taking her two Labradors to the beach. Some of her passions include painting, crafting and spending rainy weekends curled up on the couch with a hot cup of tea and a good book.

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