Our Management Team

Phil Nored

Phil has an incurable need to produce sustained results. He leads the team with a blend of personal humility and professional will. He trademarked the company slogan “Life is Better Here” in 2012 and routinely reminds the team of his ABCD’s of property management – Act Professional. Be Honest. Communicate. Do it Right. As President, Phil is a results-driven leader focused on enabling people to utilize their strengths while flourishing in a collaborative environment of integrity and mutual respect. His emphasis on business ethics and common sense strongly resonates throughout every quality decision made within the company. Phil believes in honoring relationships, promoting innovation and sharing his vision of greatness with every team member.

Phil has over thirty years of experience in property investment, development, construction and management. Phil has extensive experience managing all facets of client relations, marketing, finance, associate management and business growth.

Phil graduated Magna Cum Laude from the University of Oregon with a Bachelor of Science in Finance and Business Management. Additionally, he is the designated and licensed real estate broker for HNN in Washington State. He has previously been a licensed real estate property manager and a general contractor in the state of Oregon.

Phil enjoys an active lifestyle and spending time with his wife and two children. He routinely travels with his family and dogs to central Washington and enjoys hiking in the central Cascades. He’s a part-time photographer, always attempting to capture the perfect action picture of his kids playing soccer and baseball. He still believes the Mariners will make the playoffs – just one more year away. In the years to come, Phil aspires to do more traveling outside of the United States and to finally learn how to play and enjoy golf.

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Sue Dunn
Chief Financial Officer

Sue is a results driven senior level finance executive with over 25 years of progressive experience in finance and accounting. She has extensive experience in property management, residential homebuilding, commercial development and construction, multifamily housing, construction companies, land development and master planned communities.

Sue is an energetic leader who is passionate about building high performing teams and streamlining business operations in order to drive growth and increase efficiency, resulting in bottom-line profit across the organization. She is committed to building and maintaining strong partnerships and relationships to effectively meet business objectives amidst complex transactions and organizational structures.

Sue received a Bachelor of Arts in Business with an emphasis in Accounting from the University of Puget Sound.

Outside of work, Sue enjoys spending time with friends, cooking, playing golf, and hanging out with her loveable Chocolate Labrador Retrievers.

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Alison Dean
Director of Operations and Strategy

Alison has 20 years of proven experience building and managing programs, departments and overseeing organizational strategic planning. She ensures action and resource requirements are properly aligned to meet company goals, all while inspiring others to achieve them. Alison leads the participation and development of HNN’s vision, policies and objectives in collaboration with the leadership team. She is well versed in developing and interpreting analytical reports used to measure change. As the Director of Operations & Strategy, Alison believes in leading by example and actively promotes ethics and compliance policies across the organization.

Prior to joining HNN in 2016, Alison built a successful career in both for-profit and non-profit industries specializing in system analysis and implementation, budget modeling, curriculum and residential program development. During this time, she refined her leadership skills to successfully motivate others in cross-functional business settings while fostering an effective and dynamic work environment. Alison possesses strong project management skills, as well as analytic and decision-making abilities even in ambiguous situations.

Alison received a Bachelor of Science in Secondary Education and a Bachelor of Arts in Psychology from Bucknell University. She has also earned a Master of Arts in Counseling Psychology from Immaculata University and a Doctorate in Educational Leadership from Temple University.

Alison is actively involved with multiple arts-based non-profits in the Seattle region. You can often find her out and about on her boat spending time with her family, husband, and Labrador Bella, enjoying the beautiful water in and around the PNW.

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Brittany Cristel
Director of Human Resources

Brittany has over 13 years of diverse multifamily housing and leadership experience. Prior to joining HNN in 2016, she held roles in portfolio management, talent acquisition, project management, marketing, and human resources. Brittany has successfully managed large portfolios consisting of complex assets, including professional project management experience that she acquired while working for a local engineering firm.

As the Director of Human Resources, Brittany develops effective strategies with a systematic approach to attract, develop, engage, and retain key talent through proactive workforce planning and execution. Brittany is a strategic leader with a proven track record of building and training effective cross-functional, multi-site teams with a continued focus on diversity and inclusion. She utilizes her strong analytical skills to evaluate risks while aligning engagement with strategic organizational goals.

Brittany graduated Magna Cum Laude with a Bachelor of Arts in Psychology from Eastern Washington University, earned a Master of Business Administration from City University of Seattle, and recently obtained a Talent Acquisition and Planning Certificate from Cornell University.

Outside of the office, Brittany enjoys spending quality time with her daughter and fiancé. Her passions include traveling and exploring the scenic Pacific Northwest with friends and family.

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Rosa Almeida, HCCP
Director of Compliance

Rosa has over 22 years of dedicated property management experience and seven years of progressive tax credit experience. Rosa joined HNN in 2011 and is responsible for all aspects of compliance evaluation, monitoring and reporting. As the Director of Compliance, she assures compliance with applicable affordable housing programs for over 6,500 units throughout the portfolio, including but not limited to, Low Income Housing Tax Credit and HUD.

Rosa is a compassionate and dynamic leader that oversees HNN’s remarkable compliance team, both onsite and at the corporate level. As a team, they are responsible for the daily review of resident move-ins, as well as annual and interim certifications. Rosa makes continuing education and training for her team a top priority to ensure they stay current on all changes of affordable housing regulations. Additionally, Rosa tracks multiple complex programs related to affordable housing, prepares and reviews monthly and annual compliance reports and submits all audit responses to outside agencies.

Rosa holds several industry credentials including a Specialist in Housing Credit Management (SHCM), Housing Credit Certified Professional (HCCP), Certified Occupant Specialist (COS) and Novagradac Property Compliance Certification (NPCC).

Rosa enjoys spending time with her family, listening to music, and traveling.

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Theresa Hurley

Theresa has over 25 years of professional accounting experience throughout her accomplished career. As the Controller, Theresa guides complex financial decisions by establishing, monitoring and enforcing company policies and procedures. She has an intrinsic, analytical ability to continually develop and implement improvements to all HNN accounting processes. Theresa has a profound understanding of economic principles, financial data analysis and reporting. She leads the accounting team with a strong commitment to integrity and expertly interfaces with outside financial institutions.

Prior to joining HNN in 2013, Theresa was a property accountant for a large, reputable management firm. There, she managed all facets of accounting for 30 affordable housing projects and worked collectively with over a dozen industry leaders. With 13 years of progressive accounting experience in the property management field, Theresa is exceptionally skilled at using Yardi, e-Site/AMSI and Boston Post software. Her areas of strength include supervisory duties, financial statements, general ledger, cash management, payroll, accounts receivable and bank reconciliations.

In her free time, Theresa enjoys spending time kayaking, hiking and other outdoor activities. You can often find her reading a book and spending time with her family.

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Owen Fleming
Maintenance & Capital Projects Manager

Owen has more than 23 years of multifamily housing experience with diverse projects including new construction, acquisitions, dispositions and extensive asset rehabilitation and renovation. He is a knowledgeable leader in all facets of residential and commercial building including construction management, environmental oversight and project supervision. Owen is also well versed in business risk mitigation and operational functions involving budgeting, contract negotiation, bid analysis, vendor management, code compliance, and workplace safety.

Owen was awarded Maintenance Supervisor of the Year in 2002 by For Rent Magazine, holds a CAMT +E designation and an 07B electrical license.

In his free time, Owen enjoys the company of his family, watching science fiction, exploring historic homes and buildings, and antique hunting with his fiancé.

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Mark Nold
IT Manager

Raised in San Francisco, Mark relocated to the Pacific Northwest 25 years ago, from one tech hub to another, and began making his way in the IT world. After more than two decades in the travel and tourism industry in Downtown Seattle, Mark joins HNN with the desire to make a greater impact, from behind the scenes, supporting families who are in need of affordable housing options. Given his passion for tech and his career-long experience in IT, Mark brings insight and intelligence to projects, processes, and people management. He is naturally curious and looks to be up to date on the latest in tech trends and tools. He has served on many boards and user groups, effecting change and providing invaluable input and guidance around user experiences and product development. His desire to provide the highest level of customer service drives him to develop his team with an aligned mindset. When not working, Mark enjoys time with his wife and 7 kids – from dance competitions to football games, there is never a dull moment in the Nold House! And, as an SF native, he will always be a 49ers fan, no matter how long he lives in the PNW.

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Caitlin Groves
Operations Manager

Caitlin has 13 years of multifamily housing experience, extending to roles in leasing and sales, facilities management, operations and portfolio management. She is knowledgeable in many housing programs including HUD, HOME, Tax Credit, RD, conventional, commercial and transitional housing. Prior to joining HNN, Caitlin worked as a Yardi consultant specializing in project management, training, documentation, and technical support for clients globally.

As the Operations Manager, Caitlin is a dynamic leader focused on leveraging technology and systems to streamline internal and external processes. She collaborates with team members to promote communication and critical analysis when problem solving.

Caitlin received a Bachelor of Arts in English from Clark University.

Outside of work, Caitlin enjoys cooking and being pestered by her cats. She enjoys camping and being by, in and around all bodies of water.

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Ashley Souto
Marketing Manager

Ashley has over 20 years of multifamily housing experience in conventional and affordable housing, HOA, and condo conversion settings. She has held successful roles in leasing, sales, training, and marketing.

As the Marketing Manager, Ashley establishes successful business relationships with customers to improve and develop effective marketing campaigns, leveraging social media and technology. She resourcefully utilizes her graphic design skills to create compelling and inspiring visuals to communicate with internal and external customers. Ashley conceptualizes and implements valuable, results-driven marketing programs with strategic customer engagement through reputation management, SEO, online advertising and social media.

Ashley received a degree in Graphic Design from the Art Institute of Pittsburgh and has an educational background in architecture.

Outside of the office, Ashley enjoys spending her time with her husband and daughter and taking her two Labradors to the beach. Some of her passions include painting, crafting and spending rainy weekends curled up on the couch with a hot cup of tea and a good book.

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Vilma Resurreccion
Accounts Payable Manager

Vilma has over 16 years of experience in the property management industry and extensive experience in accounts payable. As the Accounts Payable Manager, she oversees all activities within the department and provides continuous support to the accounting department. Vilma is a multitasker with strong analytical and problem-solving skills. She has impeccable attention to detail and works collaboratively to produce superior results.

Vilma received a Bachelor of Arts in Business Administration from the University of Guam.

Outside of work, Vilma enjoys spending quality time with her family and fruit picking with her siblings.

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Tara Majerus
Collections and Move Out Manager

Tara has over 20 years of experience in the accounting field, ranging from accounts receivable to collections management. As the Collections and Move Out Manager, Tara successfully oversees the development and implementation of systems to effectively monitor and measure related business processes. She provides valuable training related to move out processing and communicates with residents to establish payment plans. Tara consistently applies her professional knowledge and skills to support organizational objectives and upholds the company’s core values.

Tara enjoys spending time with her husband, three sons, and four grandchildren. Her passions include riding her motorcycle, traveling, exploring, cooking, and baking.

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Heidi Anderson
Community Engagement & Partnership Manager

Heidi has spent much of her career in the higher education sector and transitioned to HNN four years ago to focus on resident relations and community engagement. She identifies and develops partnerships with key community leaders and local organizations to enhance the lives of our residents. Heidi effectively works with community partners to create equitable housing solutions with a strong commitment to social and fiscal responsibility, and makes our tagline, “life is better here” a reality for our valued residents.

Heidi received a Bachelor of Arts in Journalism from Point Loma University, a Master of Arts in Non-Profit Management from City University, and a PhD in Social and Community Services from Capella University. She has also earned a Certification in Trauma and Resilience Training from Florida State University and a Dispute Resolution Certification from King County Dispute Resolution Center.

Heidi enjoys spending time with friends and family, kayaking, and reading a good book.

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Jody Hunter
Compliance Manager

Jody has over 17 years of multifamily housing experience, including 15 years focused on Section 42 Tax Credit housing. She is highly proficient at analyzing, researching, and collaborating with others to overcome complex problems and achieve top results. Jody relies on her extensive knowledge of the tax credit program to effectively lead the Compliance Department’s robust training program. She displays a strong personal commitment to success and the company’s mission.

Jody holds several industry credentials including a Specialist in Housing Credit Management (SHCM), Housing Credit Certified Professional (HCCP), and Novagradac Property Compliance Certification (NPCC).

Jody enjoys camping and spending time with friends and family.

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Mallorie Krieger
Human Resources Manager

Mallorie has over 9 years of experience in property management and over 3 years of dynamic human resources experience. Prior to joining HNN Communities, Mallorie worked in several fast-paced roles including office and administrative management professionally supporting a multitude of employees, residents, and business owners. As the Human Resources Manager, Mallorie leads the routine functions of the Human Resources department, enforcing company policies and practices for all employees. She frequently collaborates with leaders and employees alike to identify solutions and provide professional guidance. Mallorie has a passion for human resources and supporting the company’s workforce by proficiently utilizing her knowledge, expertise, and objective reasoning skills. Mallorie received a Bachelor of Arts in Psychology from Eastern Washington University. Outside of work, Mallorie enjoys being outdoors as much as possible with her family. She loves hiking, hunting, fly fishing, paddle boarding, and sunny weather. Mallorie is also a certified yoga instructor.

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Kim King
Payroll & Benefits Manager

Kim has over 15 years of dedicated HR and payroll experience, including the management of various time and attendance systems and certified payroll for government contracts. Kim has extensive knowledge of business payroll functions including preparation, balancing, internal control, regulations and requirement, and payroll taxes. As the Payroll & Benefits Manager, Kim administers payroll and benefits for all employees of HNN Communities and their affiliates and implements quality assurance procedures across the organization. She effectively advises employees on insurance eligibility and works diligently to resolve employee issues related to payroll and benefits.

Away from work, Kim enjoys spending time with family, spoiling her grandson, and traveling to sunny places.

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Lindsey Bauer
Property Accounting Manager

Lindsey has over 14 years of professional accounting experience in the affordable housing industry. She excels in areas of complex financial data analysis and reporting. Lindsey is also exceptionally skilled at using Yardi Systems software.

As the Company’s Property Accounting Manager, Lindsey effectively leads her outstanding team of Property Accountants by applying her expertise and critical problem-solving skills to achieve successful results. Lindsey continuously holds herself and others to be accountable, respectful, inclusive, bold, better, and to work as one team.

Outside of the office, Lindsey enjoys spending time with her family and friends, cooking, baking, and attending Seattle Sounders games.

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Carrie Distler
Training Manager

Carrie has over 14 years of dynamic experience in corporate training and program development. She coordinates end-to-end talent development solutions including all stages of assessment, research, process improvement, sourcing, designing, and implementation. Carrie is an innovative leader with a proven track record of creating engaging and effective training programs across a wide array of delivery platforms. She is also highly skilled in managing large-scale trainings that seamlessly align with organizational objectives.

Carrie received a Bachelor of Arts in Psychology and Sociology with an emphasis in Social Work from McKendree University and a Master of Business Administration from McKendree University.

On the weekends, you can find Carrie and her dog, Gracie out exploring everything the Pacific Northwest has to offer. Her passions include traveling, cooking, and anything to do with being around or on the water.

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Stefanie Rice
Portfolio Manager

Stefanie has over 19 years of property management experience with 14 years dedicated to Tax Credit and HUD housing.?She has extensive experience overseeing complex portfolios of assets including new developments and mixed-use communities. As an innovative leader, Stefanie places significant emphasis on cultivating culture and building thriving teams.?As a self-motivating professional with a high level of positive energy, Stefanie is quick to overcome challenges and resolve conflict.

Stefanie was awarded Community Manager of the Year in 2009 by WMFHA and holds a CAM and CAPS designation.

Outside of work, Stefanie enjoys watching her son and daughter play baseball and softball. Any chance she gets, you will find her out camping with her friends and family in the great Pacific Northwest.

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Stephanie Edmonds
Portfolio Manager

Stephanie has over 23 years of diverse multifamily housing experience spanning across both market-rate and affordable housing. She invests her time and efforts to achieve company objectives, market positioning, and asset quality. Stephanie leads by example and promotes effective communication, gratitude, and strategic thinking to build successful teams. Through logical and inclusive decision making, Stephanie has become a respected and inspirational leader within the organization.

Stephanie enjoys spending quality time with her family, especially at the ocean or camping off the grid.

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Sabrin Kassem
Portfolio Manager

Sabrin has over 12 years of affordable housing experience and effectively works with stakeholders to develop sustainable goals to maximize revenue while controlling expenses and resident turnover. As a dynamic leader, she enhances the portfolio’s operational performance by leveraging her strengths including revenue management, resident retention, marketing strategies, and successfully coaching high-performing teams. Sabrin quickly adapts to changing demands and takes pride in creating an inclusive team environment.

Sabrin holds a CAM and SHCM designation.

Out of the office, Sabrin spends her time with family and making new traditions with her husband and son. She also enjoys hosting get-togethers and volunteering in her community.

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Michelle Rautenberg
District Manager

Michelle has over 26 years of diverse affordable housing experience and has been with HNN for over 15 years, successfully building relationships with agencies and team members. She provides continuous leadership support to her teams and possesses a high level of emotional intelligence to positively influence and motivates others. As a District Manager, Michelle successfully manages community business plans, competing for investment objectives, and strategic financial goals.

Michelle was awarded Affordable Manager of the Year in 2020 by WMFHA and holds a CAM designation.

Outside the office, Michelle enjoys spending quality time with her family at the ocean. Her passions include crafting, scrapbooking, beading, and sewing. Michelle also regularly volunteers to support fundraising efforts for cancer and Alzheimer's research.

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Debra Ragland
District Manager

Debra has over 22 years of property management experience in both market-rate and tax credit housing. Her hands-on management style has led to the successful operations of residential communities ranging from 30 to 400 units. Debra strives to exceeded standards of customer service and satisfaction using sound judgment and effective de-escalation skills. She motivates, engages, and coaches her teams to foster continuous employee growth and development. Debra excels in supporting the company’s marketing strategies and maximizes the use of technology to enhance prospect engagement and profitability.

Debra received a Paralegal Degree from the Stratford Career Institute and holds a CAM designation.

Outside of work, Debra enjoys spending time with her family and friends as well as reading, self-care, and Eastern medicine.

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Ashley Frazier
Regional Maintenance Supervisor

Ashley has over 26 years of property management experience, including new construction, commercial management, and asset rehabilitation. With over 14 years of building a successful career at HNN, Ashley works closely with the portfolio management team to provide guidance and oversight of the community’s maintenance and capital improvement projects. In his dynamic role, Ashley is responsible for all aspects of the Company’s maintenance program including vendor management and contract administration.

Ashley was awarded Maintenance Supervisor of the Year in 2009 by For Rent Magazine and holds an 07B electrical license.

Outside of work, Ashley enjoys the great outdoors including boating, fishing, hiking, and exploring the Pacific Northwest. He also enjoys spending time with family, traveling, and football season.

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Steve Jones
Regional Maintenance Supervisor

Steve has over 17 years of multifamily housing experience, spanning across a multitude of diverse maintenance operations. Steve started out his career as a Porter and quickly worked his way up to becoming a Maintenance Supervisor. As a Maintenance Supervisor with HNN, Steve was tasked with overseeing two successful lease-up communities, before joining the Regional Maintenance Team.

As a Regional Maintenance Supervisor, Steve oversees the portfolio’s capital improvement projects and quality assurance program. He places a high priority on employee safety and team building, continuously striving for the success and growth of all team members.

Steve received a Bachelor of Science in Pastoral Studies from Baptist Bible College. He also holds a CAMT designation and Type I and Type II EPA certifications.

Steve values family and faith and enjoys being outdoors. He also enjoys sci-fi, historical documentaries, and telling and hearing great stories.

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