They are at the core of our company. They are the power behind our operations. And if we are able to relay them in every aspect of our business, we can do extraordinary things.
Centered on kindness and compassion
Every day, we are changing what a landlord can look like to the people we serve. To do that, we need to show kindness and compassion in every interaction we have, and every decision we make.
Accountable for ourselves, respectful of others
Personal responsibility is about honoring commitments to customers, partners, and each other. Following through. Always doing what is expected, and doing it with an unexpected level of integrity.
Always be bold, always get better
Improving ourselves, our results, and our impact on the world does not happen on its own. We embrace smart change, take risks and accept failure, and push every opportunity to turn good into great.
We are diverse yet united
When we are inclusive of people and ideas, we have a chance to make this company a reflection of the diverse customers and communities it serves. When we bring that diversity together as One Team, we have a chance to create a uniquely great place to work.
We have an incredible opportunity to provide that most fundamental of necessities for customers in our markets—a home. But for us, the way we do what we do matters.
Meeting critical demand
In the face of a national housing shortage, we are building residences for our local communities with quality, and managing them with integrity, including the affordable housing so many of our neighborhoods need.
Whether it means building 4- and 5-bedroom homes to accommodate large households, or making sure higher-end amenities are available to all residents, we believe affordable housing can be outstanding housing.
Sustainable by nature
From LEED-certified projects and green-space preservation to water-conserving fixtures and irrigation, energy-efficient appliances and lighting, and complimentary recycling programs, our focus on thriving communities always includes the land and resources that surround them.
Here for the long term
Sustainability also means staying the course. As long-term holders, we look at how we build and manage communities as a real investment—not only for HNN but for our communities as they grow and prosper.
Our reputation for excellence is rooted in the way we treat others and the mutual success we are able to find in the long-term relationships we nurture.
As owner-operators, a passion for superior customer service is deep in our culture. Across our communities, we see the results in our resident retention, and in the faces of our residents themselves.
From investors and civic leaders to contractors and vendors, every partnership we establish is constantly growing—rooted in shared values and fed by honesty and communication.With communities
We build more than just homes. Through outreach and philanthropy—with housing nonprofits, educational organizations, and resources for underserved families—we strive to create diverse and flourishing communities.
With each other
We cannot put a value on our teams, but we can value the relationships we build with all of them. Making sure our employees are engaged and satisfied is just plain good for everyone. And it keeps the talent flowing in.
With our own future
To remain successful—and be able to share that success with those we serve and partner with—we need to be strategic in our growth. Whether we are measuring choices about new opportunities, innovation, or technology, why we develop will always be as important as where we develop.
Our mission is to be a great company that provides outstanding housing. We emphasize common sense in the management of investment properties. We achieve standards of performance that balance short-term return on investment with long-term housing preservation and value. We nurture a reputation of excellence in our housing communities, in our operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism. We thrive in a work environment that is exciting, fun, and productive. We realize the power of kindness and compassion in our business operations.
Significant Sponsor of the 2021 No Child Sleeps Outside Campaign
Mary's Place, 2021
Significant Sponsor of the 2020 No Child Sleeps Outside Campaign
Mary's Place, 2020
Management Company Staff Person of the Year
Affordable Housing Management Association of Washington, 2019
Significant Sponsor of the 2019 No Child Sleeps Outside Campaign
Mary's Place, 2019
Significant Sponsor of the 2018 No Child Sleeps Outside Campaign
Mary's Place, 2018
Significant Sponsor of the 2017 No Child Sleeps Outside Campaign
Mary's Place, 2017
Friends of Housing
Washington State Housing Finance Commission, 2016
Social Awareness Award
Urban Family, 2016
10 Year Partnership
Create Housing, 2016
Proud Partner Award
Washington State Housing Finance Commission, 2015
Social Awareness Team Award
Washington Multifamily Housing Association, 2011